COVID-19 Resources

NOVO cares about the health, safety, and economic security of our residents and employees. If you have been economically impacted by COVID-19 and need help paying your rent, there are resources available to you. Please click below for more information regarding rent deferment plans and other financial resources.

Learn more about rent deferment and assistance options

NOVO continues to practice routine cleaning and sanitizing of frequently touched surfaces as well as proper ventilation in common areas. As recommended by the Centers for Disease Control and World Health Institution, employees and residents are required to wear a face mask when in common areas of NOVO properties. Maintenance technicians are required to wear face masks when fulfilling work orders in common areas and inside the homes of our residents.

During the public Health Emergency NOVO has closed property management offices to walk in traffic and have moved to an emergency work order only posture.  If you have a work order that needs immediate assistance, please submit your work order through the resident portal or contact your property manager directly.  Examples of emergency work orders are:

  • Heater not heating and outside temperature is below 68 degrees
  • Toilet overflowing
  • Toilet not flushing
  • Bathtub not draining
  • No hot water
  • Sink Back-up
  • Refrigerator not working
  • Stove not working
  • Broken window
  • Broken door
  • Water leaks
  • Electrical power out

If you have any questions or need more information please contact you property manager or you can reach NOVO at